Just wanted to tell you that I love the bed (Excelsior, double, Caribbean blue, brass accents). I also enjoyed working with you. The process was easy. We are so proud to own this and love the plaque saying it was specially made for us. I put my grandmother’s quilt on the bed, which makes it even more special. I think I told you this was for the room my granddaughters stay in when they come to visit. The bed was delivered just in time for their summer visit, and they loved the bed, too.
-Becky H., Anderson, SC
July 19, 2018
I am writing today to express our appreciation and high praise for the exceptional service we received from your entire organization, beginning with our first inquiry email to the moment of delivery. Our experience was of total satisfaction, the excellent communications, continual follow-up, helpful discussions to ensure we received the right items and the well packaged delivered order we received, every step was professional, friendly and perfectly executed. Thank you so much, you have a wonderful company with great customer focused and customer-centric philosophy.
Best wishes & warmest regards,
Kathy & Rick B., Chaddsford, PA
October 16, 2018
Good afternoon! Just wanted to thank you for sending out your guys on Monday to make the adjustments to our bed. It’s perfect now….so comfortable and flat!
The team from your store was very professional and cheerful. They represent your company well. Thanks again, and we look forward to many years of restful nights.
-Jim H., Chesterfield, VA
February 13, 2019
What a great company! Our brass bed was damaged during a move and both cannonballs came off. The bed was headed to the salvage yard until I discovered their name plate on the bed. Have no idea how old the bed is as it was inherited and told that today it is valued at over $5600. I was able to get parts and information to repair the bed. After years of neglect I am polishing the tarnished brass and it looks like new!
Thank you for your help!
Christine T., Thornton, Colorado
February 13, 2019
I’ve looked at your beds for years but it was never a priority. It should have been. From the helpfulness and patience through my months (actually years) of deliberation, the ease of ordering, advice on heights, foundations and mattresses. speed of production, the packaging (including the “Don’t even THINK about stacking anything on this” that made us laugh) the Brass Beds of VA experience has been fantastic. Thank you! In addition, putting it together was so easy there wasn’t a raised voice as is usual with furniture assembly!
The Cosmopolitan is everything I’d hoped; a pared down, modern, yet timeless take on the classic “Bedknobs and Broomsticks” beadstead. My new bed might just be the most beautiful thing I’ve ever owned. We opted for a 4″ base with a 14″ mattress on our 12″ high frame and it works really well with 10′ ceilings. We are tall so no step stool needed! Thank you again. In an age where customer experience is everything, you got everything right!
Helen C., Purcellvile, VA
April 11, 2019
I could not be more thrilled with my new custom-made brass bed. It is absolutely gorgeous. Whenever I show it off to friends, they always say, “Wow” the moment they see it. The craftsmen did a splendid job on the bed. Their workmanship is superb and they took great pains making sure I was pleased with the design by sending me pictures of the work in progress. They even created a special scroll pattern just for my bed.
I am also extremely impressed with Brass Beds of Virginia’s excellent customer service. They make sure the customer is happy. I intend to order additional beds from this company in the future. Once again, thanks so much for making my brass bed dreams come true.
-Ginger H., Orem, Utah
May 6, 2019
“Brass Beds of Virginia is truly unique in a day and age of cheap junk from China flooding our shores. If you want quality that will last a lifetime (actually two lifetimes according to their guarantee) you want a bed frame made by Brass Beds of VA. ”
-Ben, Richmond, VA
July 8, 2019
After a few years of sleeping on a mattress that was actually robbing me of sleep, I found my new sleep aide at Brass Beds of Virginia. I am now sleeping on the best mattress I have ever owned! I love that it’s “flippable” which will provide me many years of flexibility, comfort and usage. It’s the perfect cocktail for a good night sleep; soft, firm and also a much cooler sleep for me. The customer focus was top notch and it was a bonus that they delivered and set up my new mattress all for a reasonable investment. If you’re mattress shopping, I highly recommend you make Brass Beds of Virginia your first stop.
-Tracy, Richmond VA
July 10, 2019